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1. Are they acrylic originals or prints on canvas?
I design and illustrate everything you see in my shop *digitally*. When you place an order for canvases, phone cases, tote bags and home decor, my print partner gets to work on producing that item for you. Because they are digital, I only offer printed products. But make no mistake, it doesn’t take anything away from the experience of owning art. Digital art is the only medium I use even though my work does look like acrylic/oil paintings.
2. When will my order ship?
All of the items in my shop are printed and shipped directly from my print partner’s warehouses. Depending on the processing time for each item, one or more of your orders may ship separately in multiple packages because they use different fulfillment warehouses. Please allow 3-7 business days for my partners to process and create the product and an additional 4-7 business days (standard) for shipping within the United States. That's 1 to 2 weeks, depending on the item. Please keep this in mind when buying timely gifts.
Please understand these are estimates and are not a guarantee on exact times. So many factors can play a role in these times that it is hard to give an exact number of days for each item. We use these as guidelines only.
During off-peak months orders are processed within3-6 business days on average and ready for shipping.
During peak seasonal months or natural disasters (ie Covid-19), orders are processed within9-12 business days on average and ready for shipping.
Year to year can be different. However, we use these times of year as our peak times. Keep in mind that shipping times also play a factor in the overall deliver times for orders.
Valentines Day - February 14th
St Patrick's Day - March 17th
Easter - End of March
Mother's Day - May around the 3rd weekend
Father's Day - June around the 3rd weekend
4th of July - July 4th
Back to School -College Sports August thru middle of September
Halloween - October 31st
Thanksgiving - November 25th
Christmas/New Years December 25th & January 1st
Packages are safely shipped through USPS, UPS, FedEx and DHL. Tracking numbers are emailed directly to you once the item has shipped. Please be mindful that sometimes packages don't get tracked by mailing services, holidays increase that probability. This is out of my control.
Please double-check your address before checking out.
Pretty Darn Artsy is not responsible for delays caused by the UPS, USPS, or DHL, as it's out of our control.
3. Can I cancel an order?
Because everything is made-to-order, they go straight into production. I will NOT be able to stop the order once it has gone into the production process. Please be 100% sure you want the item before checking out.
4. Why do the colors look slightly different in person?
I have made every effort to display as accurately as possible the colors of our products that appear on the site. However, the actual colors you see will depend on your monitor. We cannot guarantee that your monitor's display of colors is accurate.
5. Will the same products be up for a while?
I will be switching out products rotationally depending on the design, theme, and popularity. I will periodically reintroduce unique accessories for sale again. Make sure to subscribe to my mailing list so you can be the first to know!
6. Returns and Refunds?
Due to the made-to-order nature of my items, all sales are final. However, if your item arrives broken or defected or lost in transit, I will send out a replacement of same value, free of charge.
In rare cases, some colors might have some variation. This will not be considered production error. Pretty Darn Artsy will not issue refunds, nor accept returns for misunderstandings due to color, depth, or tone. We can address this situation on a case-by-case basis.
If you want to exchange it for the same item, please send an email with necessary photos of damage to firstname.lastname@example.org